Refund Policy
Return Eligibility
At LazyFarmGirl, we strive to ensure that you are fully satisfied with your purchase. To be eligible for a return, please adhere to the following conditions:
- Items must be returned within 30 days of receipt.
- Products must be in their original condition, unused, and in the original packaging.
- Customized items are not eligible for return unless they are defective or incorrect.
Process for Initiating Returns
If you wish to initiate a return, please follow these steps:
- Contact our customer service team at support@lazyfarmgirl.com to request a return authorization.
- Provide your order number and the reason for the return.
- Once approved, you will receive instructions on how to return the item.
Refund Methods and Processing Time
Refunds will be processed using the original payment method. Please note the following:
- Refunds are typically processed within 7-10 business days after we receive the returned item.
- Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.
Special Cases
In the event you receive a damaged item or the wrong item, please follow these steps:
- Contact us within 48 hours of receiving your order with photographic evidence of the issue.
- We will arrange for a replacement or refund at no additional cost to you.
Exceptions to the Policy
While we strive to be accommodating, certain items are non-returnable, including:
- Customized products that have been personalized according to your specifications, unless they are defective.
- Gift cards and downloadable items.
Thank you for choosing LazyFarmGirl for your gifting needs. We appreciate your understanding and support!
